Product Service Systems for Social Manufacturing: A New Service System with Multi-Provider

Abstract

Product-Service System (PSS) business model drives the outputs of the enterprises from products to product-services, in which they can get considerable and stable revenues and their customers can be satisfied totally. However, due to the increasing service complexity and labor cost, isolated enterprises may not be able to provide the life cycle PSS for the customers. For solving this problem, we introduced the idea of social manufacturing (SocialM), which strengthens the socialized manufacturing resources to collaborate for covering the whole stages of product life cycle with aggregated resource capabilities. To integrate the idea with PSS, a novel service paradigm called PSS for SocialM is proposed to realize collaborative and alliance of services. In this paper, the implementing architecture and operational logic of PSS for SocialM are demonstrated. A practical case is analyzed to validate the feasibility and effectiveness of PSS for SocialM.