Delphine Guillon1, Eric Villeneuve2, Christophe Merlo3, Elise Vareilles4, Michel Aldanondo4
11:00 - 11:22 | Wed 28 Aug | 107 | WeAT15.1
When responding to call for tenders, many bidding companies offer services. This paper focuses on how to model industrial services during the bidding process to be able to easily evelop them. A product offer configuration model is presented, then a reflection about the extension of this model to service offers is conducted. A study of the literature about service definition is dealt and services characteristics are identified. Their impact on the product offer model is analyzed and new characteristics are introduced. This work makes possible to propose a typology to adapt the product offer model to services.