Managing Risk for E-Commerce Supply Chains: An Empirical Study

Abstract

With advent of innovation in the information technology and computer applications, the e-commerce industries are flourishing their ways out in the business market. However, managing such a complex network and fighting against the odds of risk and uncertainty, the e-commerce supply chains are more vulnerable than the traditional automobile and manufacturing supply chains. In this paper, we have performed statistical analysis of the data obtained from different supply chain experts on risks and various mitigation measures encountered in e-commerce supply chain. We performed two sample t-tests to find the impact of different risk on SC performance and also the influence of one risk over other. Same scores are used to compare Business to Business (B2B) or Business to Customer (B2C) platforms. Further, the study proposes more on utilizing technology enabled platform such as real-time tracking, GPS as well as insurances to minimize losses due to various disruptions. Moreover, the study has considered limited risks based on the primary research and leaves the scope to incorporate verities of other risks and mitigation standards.